Legal and commercial policy

Contact and Support Policy

How customers can contact CRMExpert and what to expect when requesting assistance.

Effective and last reviewed: 30 July 2026
This policy applies to services supplied under the CRMExpert brand by CRMExpert.

Support channels

Use the email, configured phone, product support tools or public request form below. Never send passwords, card credentials or API secrets.

Response priorities

Security incidents and production outages are triaged first, followed by major impairment, normal defects, billing and usage guidance. Contracted SLAs override standard targets.

Availability and cooperation

Standard support operates on Indian business days. Resolution depends on account details, reproducible steps, timestamps, safe logs and timely replies from an authorised contact.

Include your registered account email and invoice or receipt number in billing requests. You can also use our contact/request form.