A free trial may be cancelled before paid conversion. Approved third-party usage, onboarding or custom work remains payable.
Cancellation stops future renewal and normally leaves access available until the current paid term ends.
Review is available for duplicate charges, proven billing errors, promptly reported unauthorised payments, or paid service not provisioned.
Submit within 7 calendar days with the account email, receipt number, transaction reference and reason.
Used subscription periods, completed onboarding, migration, training, custom development, infrastructure purchases and consumed email, AI, telephony, WhatsApp or other third-party usage are non-refundable unless law requires otherwise.
We normally acknowledge complete requests within 2 business days and decide within 7 business days. Approved refunds go to the original payment method and may take 5 to 10 business days to appear.
Failed payments do not activate a paid plan. Report a pending debit with its transaction reference for reconciliation before activation or refund. Contact support before raising a chargeback so we can investigate.