Legal and commercial policy

Shipping and Delivery Policy

Delivery timelines for CRMExpert digital subscriptions, onboarding and related services.

Effective and last reviewed: 30 July 2026
This policy applies to services supplied under the CRMExpert brand by CRMExpert.

Digital delivery only

CRMExpert is a digital SaaS product. No physical goods are shipped and no shipping charge applies unless a separate written order includes hardware.

Subscription activation

After successful payment verification, eligible subscriptions are normally activated immediately. Exceptional reconciliation or security reviews may take up to 24 business hours.

Implementation services

Data migration, configuration, training, custom domains, integrations and development follow the timeline agreed in the invoice, proposal or statement of work.

Delivery problems

If payment succeeds but access is not activated, contact support with the receipt and payment reference for reconciliation, activation or an eligible refund.

Include your registered account email and invoice or receipt number in billing requests. You can also use our contact/request form.